Free Webinar on “Public Demonstrations and Civil Unrest Affecting Public Assembly Facilities”

If you missed yesterday’s webinar on public demonstration and civil unrest, moderating by our own Russ Simons, you can watch it for free here:

In response to recent incidents in Baltimore, MD, and the ongoing potential for demonstrations and civil unrest to affect the operations of public assembly facilities, IAVM presents a webinar that will share best practices, legal considerations, and actual real-time responses from member venues.

Russ Simons, chief listening officer & managing partner, Venue Solutions Group

Denis Braham, co-chair, Sports Business & Public Venue Industry Group, Winstead PC
Adina Erwin, vice president & general manager, Fox Theatre;
Allen Johnson, CFE, executive director, Orlando Venues;
Robert Noonan, director of public safety, Massachusetts Convention Center Authority
Leslee Stewart, general manager, Paramount Theatre

NHL Ice Tough to Maintain in Spring

As we develop topics for next year’s Venue Operations Summit, we look to our industry for insight, inspiration, and intelligence. One such example is how NHL venues deal with ice floor maintenance as some teams get hot and so does the weather where they play. Click here for a recent article on the Verizon Center, and below is a snippet…..

“It starts the day before game day. His (Dave Touhey, GM of Verizon Center) staff precools the building to four or five degrees lower than usual. Members of the engineering team, the operations team and the security team meet, discuss the weather report and strategize.

The idea is simply to keep warm air out and cold air in. They try to limit the number of deliveries to the arena on game day to keep the loading dock doors closed. They even discuss how they will limit the number of doors used by fans at a specific entrance; they might keep four of the six doors closed, depending on the time of day and the number of fans entering the arena.

This whole article is a good read. Enjoy!

New MLB Security Screening Protocols

With MLB increasing security to include walk thru metal detectors, our client the Pittsburgh Pirates have created a simple and clear video to assist guests arriving at PNC Park. This is a really nice piece.

Venue Operations Summit – April 12-14, 2014

I wish you and yours a Merry Christmas and Happy Holiday!

I have felt for a very long time that the Operations and Engineering parts of our business have been underserved. Every day I hear about the need to create “new revenue” when an investment in facility operations and engineering reduces operating costs and can deliver well into the future.

I decided to do something about it.

Attached below is my most recent article in Venue’s Today announcing that Venue Solutions Group and Venue’s Today magazine have partnered to create a first of its kind Venue Operations Summit.

This will be an educational and networking program by people Operations people for Operations people. No frills, a concentrated program designed to minimize your time away from your venue with actionable information that can be applied immediately on your return.

The Summit will be April 12 – 14, 2015 at the Renaissance Hotel in Nashville TN.

Registration is not yet open and yes, there will be more information to follow.

If you have any questions, need additional information or have a suggestion, I encourage you to contact me directly at We hope to see you here in Nashville next April.


VT Dec 2014 Venue Operations Summit Ask_Russ_VOS

Future of Retail

The link at the bottom is to a SlideShare presentation on the future of retail 2015 (personal advice, if you are not a member of SlideShare you are missing a tremendous resource.

I do not consider the public assembly facility industry to be terribly innovative, we respond (many times late to the party). This presentation into how retailers are anticipating, creating and delivering customer needs will give you an advance look into what your customer “experience” expectations will be in the future.

This is a basic pay attention and prepare to meet the expectations or be left behind. There will be no one to complain to when your customers and their money choose to stay home.