Cox Convention Center

Cox-convention-centerFor the last several years, VSG has been engaged by the management of this facility to conduct a Guest Experience Benchmarking program. We begin with an assessment of the facility website, investigate their reputation from social media posts, mystery shop their receptionist, and conduct a full GEB on site with reviews of ingress, security, cleanliness, concessions, event staff interaction, and egress.  In addition, we provide online survey services so that management can gain insight from the licensees on their respective experiences.