Guest Experience Benchmarking

GEB-Page-ImageGEB’s are focused on confidentiality and presenting an accurate assessment of the overall guest experience. The information gained helps management better understand the facility’s strengths and potential areas of improvement.  In this service, similar to “mystery shopping,” we evaluate the overall guest experience from arrival through departure, including an evaluation of the venue website and receptionist. This involves observing, evaluating and benchmarking the guest experience in the facility and its operation visible to the public on event or game day including parking, guest services, facility entry and circulation, general security, facility cleanliness, concessions, and personal interaction with staff.  We then provide recommendations consistent with industry best practices.