In 2017, VSG was approached by the SPFD to perform a guest experience benchmarking project that included the Spokane Arena, Spokane Convention Center, and the INB Performing Arts Center. Our review included areas of parking, ingress, food service, restrooms & cleanliness, each venue’s website, and telephoning the venue and conversing with their receptionist. The benchmarking results were used as the basis for additional staff training and fan enhancement.
Spokane Public Facilities District
April 5, 2017 by
