Jacksonville Veterans Memorial Arena

Jville-Arena-WebIn 2013, VSG was engaged by facility manager SMG to complete a Guest Experience Benchmarking review of Veterans Memorial Arena. We began with anĀ assessmentĀ of the facility website, investigated discussions on social media, mystery shopped the receptionist, and conducted a full GEB on site with reviews of ingress, security, cleanliness, concessions, event staff interaction, and egress.