Our team – with 60+ years of premium seating experience in the NFL, NBA, MLB, NHL, MLS, and college facilities – has joined forces to provide all of the information and expertise necessary to create a robust premium seating operation from the ground up. For existing premium seating operations, we have curated the industry’s best practices and developed easy-to-implement consulting solutions that will help ensure your best clients (i.e., revenue generators) receive the attention they deserve in an atmosphere that promotes your mission, vision, and values.
Our Premium Solutions People (PSP) program is well suited for both new buildings/major renovations as well as existing premium operations.
Industry experts, Debbie Massa and Anne Campbell lead our Premium Solutions People as dedicated resources with decades of experience.
As long-time industry professionals, we empathize with the struggle to find the time and resources to plan and execute a comprehensive internal review of your facility, operations, staff performance, and guest experience. The majority of premium seating departments trust that they are delivering high-quality service with a continuous desire to improve. However, in the fast-paced world of sports/events, we believe everyone can use some assistance in this endeavor. PSP uses our “SWOT” approach to:
We want to learn from you about the circumstances that have contributed to the topics/areas that concern you and help you recognize what may be holding you back from delivering the exceptional premium experience that you desire. Finally, we’ll work with you to:
Our analysis and resulting recommendations will guide you to prioritize and create an action plan that is influenced by industry “best practices.” This process allows you to focus your refinement efforts on the areas that you decide require the most immediate attention.
With this in mind, we offer a customizable menu of service options to provide you with an objective review of your premium spaces and operations:
Sporting venues that are adding to or expanding their premium areas such as clubs, suites, and club or loge seats present a unique opportunity, but also a unique challenge. Experience has shown us that preparing to open a new or renovated venue requires an entirely different skill set than operating a pre-existing one.
We believe in the importance of collaborating with the architect/design team and your sales and operations staff very early in the process to ensure nothing falls through the cracks. We want your premium seating operations to be exceptional and your grand opening to be a seamless experience for your guests and your staff!
PSP is fully equipped to guide you in a variety of tasks essential to opening a venue including, but not limited to: