PNC Park

Venue Solutions Group designed and facilitated a two and a half hour pre-season kick-off guest services training for all Pittsburgh Pirates/PNC Park event staff with a specific focus on safety, service and smiles—code for all the unique aspects of verbal and non-verbal communications.

“Richard and the VSG Advantage Training team designed and delivered customized facilitation providing us a unique and truly impacting guest service perspective. The whole experience has really pushed us forward, and the feedback from our event staff and service team leadership has been highly positive as well.” Dennis DaPra, EVP and General Manager, PNC Park/Facilities